# Return Policy ## Refunds At Ultie, we are committed to delivering high-quality services that are tailored to each user's needs. Due to the nature of our services — which are provided in full before any payment is collected — our refund policy depends on the role of the user and the payment method used. **For Organizers** If you are an organizer and have paid for Ultie services through **Mollie** or **Paddle**, please note that: * All payments are **final and non-refundable**, as the services are rendered in full before the payment is processed. * By proceeding with payment, you confirm that you have reviewed and agreed to all terms and associated costs beforehand. **For Players and Team Managers** If you made a payment through **Mollie** (e.g., for participation fees), please note the following: * These payments are processed **directly to the organizer’s partner account** via Mollie. * **Ultie is not a party to these transactions** and therefore cannot issue refunds or mediate disputes. * For any questions or refund requests, please contact the event organizer directly. Their contact information is included in your payment confirmation email. ## Questions If you have questions or concerns regarding our Return Policy, please contact us at or call +447719564497. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ultie.org/site-policy/return-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.