Return Policy

Refunds

At Ultie, we are committed to delivering high-quality services that are tailored to each user's needs. Due to the nature of our services — which are provided in full before any payment is collected — our refund policy depends on the role of the user and the payment method used.

For Organizers

If you are an organizer and have paid for Ultie services through Mollie or Paddle, please note that:

• All payments are final and non-refundable, as the services are rendered in full before the payment is processed.

• By proceeding with payment, you confirm that you have reviewed and agreed to all terms and associated costs beforehand.

For Players and Team Managers

If you made a payment through Mollie (e.g., for participation fees), please note the following:

• These payments are processed directly to the organizer’s partner account via Mollie.

• Ultie is not a party to these transactions and therefore cannot issue refunds or mediate disputes.

• For any questions or refund requests, please contact the event organizer directly. Their contact information is included in your payment confirmation email.

Questions

If you have questions or concerns regarding our Return Policy, please contact us at [email protected] or call [phone].